N1 : Summary
This chapter we will learn the nature of negotiation which occurs every time aroud our life. We have set the groundwork for a thorogh and detailed examination of negotiation process. We began with examples--examples from the news of events around the world and examples from our everyday experience.Though this big example we recognize that what is the characteristics of a negotiation situation and four key elements of the negotiation process; interdependence, mutual adjustment, value claiming and value creation and conflict. How to managing conflict is important to us because we always meet conflict in our daily life.
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